Refund policy

Returns & Refunds

Thank you for shopping with The Keepsake Company. As a small independent business, we take great care in preparing every order, and your satisfaction means the world to us.

Damaged or Incorrect Items

If your order arrives damaged or you have received an incorrect item, please contact us within 14 days of receiving your order. We will do our best to resolve the issue as quickly as possible, whether that's a replacement or a refund.

Please email us at hello@keepsakecompany.co.uk with your order number and a photo of the issue and we'll get back to you as soon as we can.

Change of Mind

As a small business, we are unfortunately unable to accept returns or offer refunds for change of mind. Please take care when placing your order and feel free to get in touch before purchasing if you have any questions.

How to Contact Us

If you have any concerns about your order, please don't hesitate to reach out. We're a small team and we'll always do our best to help. Email us at hello@keepsakecompany.co.uk.