Terms of service

Terms of Service

Welcome to The Keepsake Company. By placing an order or using our website at keepsakecompany.co.uk, you agree to the following terms. Please read them carefully.

About Us

The Keepsake Company is a small independent business based in the United Kingdom. We sell gifts and keepsake products direct to customers online.

Your Order

By placing an order with us, you confirm that all details you provide are accurate and complete. We reserve the right to refuse or cancel an order at any time, for example if a product is out of stock or if there has been a pricing error.

Once your order is placed, we will send you a confirmation by email. This confirmation does not guarantee availability — we will contact you if there are any issues with your order.

Pricing

All prices are displayed in British pounds (GBP) and include VAT where applicable. We reserve the right to update prices at any time. The price you pay is the price shown at checkout.

Shipping

We aim to dispatch orders promptly. Delivery times may vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for full details.

Intellectual Property

All content on this website, including images, logos, and text, belongs to The Keepsake Company and may not be used, reproduced, or distributed without our written permission.

Limitation of Liability

To the fullest extent permitted by law, The Keepsake Company shall not be liable for any indirect or consequential loss arising from your use of this website or your purchase of our products.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page. Continued use of our website after any changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about these terms, please get in touch at hello@keepsakecompany.co.uk.